Help Center
Frequently Asked Questions
Find answers to common questions about buying, selling, and redeeming digital gold and silver on Huli.
How do I start buying digital gold or silver?
Download the Huli app, complete your KYC verification, and start buying gold or silver from as low as ₹1. Your purchases are backed by physical precious metals stored in secure vaults.
What are the charges for buying and selling?
We charge a small service fee on transactions, which is clearly displayed before you confirm. There are no hidden charges. GST and other applicable taxes apply as per government regulations.
How can I redeem my digital gold for physical gold?
You can request physical delivery of gold or silver coins/bars from your account. Minimum quantity requirements apply. Delivery charges and GST will be applicable. Physical delivery typically takes 7-15 business days.
Is my investment safe?
Yes, every gram of digital gold and silver is backed by physical precious metals stored in secure, insured vaults. We maintain complete transparency and you can track your holdings in real-time.
How quickly can I sell my gold or silver?
You can sell your holdings instantly at current market rates. The proceeds will be credited to your registered bank account within 2-3 business days.
I'm experiencing technical issues. What should I do?
First, try restarting the app or your device. If the problem persists, please contact our support team at hello@astravonix.com or call +91 8460488076 with details about the issue.
Still need help?
Our support team is here to assist you. Contact us and we'll get back to you as soon as possible.
Contact Support