Privacy Policy

Last updated: 8/29/2026

This Privacy Policy describes how HULI JEWELLERS PRIVATE LIMITED ("we", "us", or "our") collects, uses, and shares your personal information when you use our digital gold and silver trading platform and mobile application.

Information We Collect

We collect information that you provide directly to us, including:

• Personal information (name, email address, phone number, date of birth)
• Identity verification documents (PAN card, Aadhaar, passport)
• Bank account and payment information
• Transaction history (gold/silver purchases, sales, and redemptions)
• Device information and IP address
• Communication preferences and customer support interactions

How We Use Your Information

We use the information we collect to:

• Process your transactions for buying, selling, and redeeming digital gold and silver
• Verify your identity and comply with KYC (Know Your Customer) requirements
• Maintain and secure your digital gold/silver holdings
• Process payments and send transaction confirmations
• Comply with legal and regulatory obligations including anti-money laundering laws
• Send important updates about your account and transactions
• Provide customer support and respond to your inquiries
• Improve our services and develop new features
• Detect and prevent fraud and unauthorized transactions

Information Sharing and Disclosure

We may share your information with:

• Payment processors and banking partners to facilitate transactions
• Gold/silver vault partners and custodians who store physical precious metals
• Identity verification service providers for KYC compliance
• Government authorities and regulatory bodies as required by law
• Service providers who assist in operating our platform (subject to confidentiality agreements)

We do not sell your personal information to third parties for marketing purposes.

Financial Transaction Security

We implement industry-standard security measures to protect your financial transactions and precious metal holdings. All payment information is encrypted using SSL/TLS technology. Your digital gold and silver holdings are backed by physical precious metals stored in secure, insured vaults.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are maintained for a minimum of 7 years as required by financial regulations.

Your Rights

You have the right to:

• Access your personal information and transaction history
• Update or correct your account information
• Request deletion of your account (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Export your transaction data

To exercise these rights, please contact us at hello@astravonix.com.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and maintain security. You can control cookie preferences through your browser settings.

Refund Policy

Refunds may be issued under the following circumstances:

• Failed or unsuccessful transactions due to technical errors
• Duplicate payments made for a single transaction
• Unauthorized transactions reported and verified immediately

Refunds, if approved, will be credited to the original payment source within 5-7 business days. Confirmed purchases of digital gold and silver are non-refundable due to market price fluctuations.

Cancellation Policy

Cancellation rules for HULI JEWELLERS PRIVATE LIMITED transactions:

• Once a transaction is confirmed, it cannot be cancelled
• Failed payment authorizations are automatically cancelled and may be eligible for refund
• Physical redemption requests may be cancelled only before dispatch
• Any cancellation requests must be raised immediately through customer support

ICICI Payment Terms

ICICI Bank is a payment gateway partner for HULI JEWELLERS PRIVATE LIMITED. By making payments through the platform, you agree to the following:

• Payments are processed securely through ICICI Bank payment infrastructure
• Users must comply with ICICI Bank's terms and conditions for UPI, NetBanking, debit card, and credit card transactions
• Failed or reversed transactions will be handled as per ICICI Bank and HULI JEWELLERS PRIVATE LIMITED refund policies
• HULI JEWELLERS PRIVATE LIMITED is not responsible for delays or failures caused by ICICI Bank's systems
• Payment disputes must be reported to HULI JEWELLERS PRIVATE LIMITED and ICICI Bank within the specified time limits

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@astravonix.com
Phone: +91 8460488076
Address: HULI JEWELLERS PRIVATE LIMITED, C/o Laxmanlal, Opp State, BankofIndia, Hospital Road, Ahore, Ahore, Jalore- 307029, Rajasthan